SHIPPING SERVICES & TIMING
When choosing Ground, 2nd Day, or Next Day shipping, please choose a shipping address where you will be able to sign for your order.
Business days do not include weekends or UPS-observed holidays.
2ND DAY AND NEXT DAY ORDERS MUST BE PLACED BY 10am PST TO SHIP SAME DAY. If your 2nd Day or Next Day order is placed after 10am PST, your order will be shipped on the next business day. (Example: If you order with 2nd Day shipping on Monday by 10am PST, your order would be shipped that Monday and delivered on Wednesday. If you order with Next Day shipping on Friday by 10am PST, your order would be shipped that Friday and delivered on Monday.)
|ECONOMY||GROUND||2ND DAY||NEXT DAY|
|Available To||Continental USA||Continental USA, Hawaii, Alaska||Continental USA, Hawaii, Alaska||Continental USA, Hawaii, Alaska|
|Shipping Confirmation?||No||Yes (signature required for delivery)||Yes (signature required for delivery)||Yes (signature required for delivery)|
|Expected Ship Date||Within 2 business days from order date||Within 2 business days from order date||Same day if order placed by 10am PST (next business day if ordered after 10am PST)||Same day if order placed by 10am PST (next business day if ordered after 10am PST)|
|Expected Delivery (from Ship Date)||8 business days||7 business days||2 business days||1 business day|
|Continental USA||Economy||Ground||2nd Day||Next Day|
|Hawaii and Alaska||Economy||Ground||2nd Day||Next Day|
We do not ship to AP/APO/FPO or PO Box addresses. All online orders must be shipped to a physical address in the USA, including Hawaii and Alaska. We do not offer international shipping at this time.
*Please note that Xcel’s office and warehouses will be closed for holiday from Friday, December 23, 2016 through Monday, January 2, 2017. The last day for shipping before this closure is Thursday, December 22, 2016. Xcel will reopen and shipping will resume on Tuesday, January 3, 2017. Product sent to Xcel for warranty evaluation (repair/return) must be received by Friday, December 9, 2016 in order to be processed before this closure.