Returns


30 DAY RETURN (Free within 15 days)


If you are not satisfied with your purchase, you may return it within 30 days. Please allow 7 days of transit time.

RETURN PROCEDURE

To return a purchase, please follow the following instructions:

  1. Please contact customer service at store@xcelwetsuits.com or dial (877) 382-0301 to obtain your prepaid ups return label.
  2. Provide the order number, reason and items you would like to return.
  3. Customer Service will email you a free pre-paid UPS return label.
  4. Pack product with suitable packaging materials by following the guide below. Ensure that the return includes the merchandise in its original, unused condition, with original packing materials. Place a copy of the return authorization inside the package and affix the return label to the outside of the package.
  5. Drop off your return package at any UPS shipping location. You will receive an email when the return is processed.

How long does it take for my return or exchange to be processed?

If you are wondering about the status of your return, don't fret, it can take up to 30 days to process your return from the time you drop your package in the mail