30 DAY RETURN (Free within 15 days)
If you are not satisfied with your purchase, you may return it within 30 days. Returns are free if your package arrives at Xcel within 15 days of your order. Please allow 7 days of transit time. If your package arrives at Xcel after 15 days of receipt, a $5 fee will be deducted from your refund at the time your return is processed.
To return a purchase, please follow the following instructions:
- Please contact customer service at firstname.lastname@example.org or dial (877) 382-0301 to obtain your prepaid ups return label.
- Provide the order number, reason and items you would like to return.
- Customer Service will email you a free pre-paid UPS return label.
- Pack product with suitable packaging materials by following the guide below. Ensure that the return includes the merchandise in its original, unused condition, with original packing materials. Place a copy of the return authorization inside the package and affix the return label to the outside of the package.
- Drop off your return package at any UPS shipping location. You will receive an email when the return is processed.