30 DAY RETURN (Free within 15 days)
If you are not satisfied with your purchase, you may return it within 30 days. Please allow 7 days of transit time.
HOW DO I RETURN MERCHANDISE PURCHASED ON XCELWETSUITS.COM?
Xcel Wetsuits uses SmartLabel® to make your return process easy. The front of your packing slip includes a prepaid, pre-addressed return label. You can also print a label and track your return using our self-service portal here.
- We suggest you make a copy of both sides of the packing slip for your records.
- Circle the item that you wish to return on the packing slip.
- Please pack your item(s) in a secure carton.
- Affix the SmartLabel® onto your return package—no postage is required.
- The cost of a SmartLabel® is free for users who completed checkout with a registered account or $5.95 for users who completed checkout with a guest account, this fee will be deducted from your refund or credit.
- Bring your package to any authorized USPS facility.
DO I HAVE TO USE SMARTLABEL®?
No. You can also return items using any traceable method you wish. Please be sure your package is insured and the postage is prepaid. Once we receive your package, we’ll promptly refund the items you have indicated. Mail the package to:
Xcel Wetsuits Returns
11310 Cantu-Galleano Ranch
Mira Loma, CA 91752