If you ship your product before June 30, 2019, ship to:
Attn: Repair Department
117 Waterworks Way
Irvine, CA 92616
If you ship your product on July 1, 2019 or after, ship to:
Attn: Repair department
5600 argosy ave bldg 100
Huntington Beach Ca 92649
At Xcel we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:
Wetsuits: 1 YEAR from original purchase date on all seams, 1 YEAR from original purchase date on neoprene.
UV, Accessories, Apparel: 3 MONTHS from original purchase date.
Sale Items: All sale items Wetsuits, UV, Accessories, and Apparel purchased at xcelwetsuits.com are not covered under warranty.
Xcel is the only party authorized to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated for repair (or replacement) at Xcel's sole discretion.
The following circumstances will not be covered under warranty:
- Any sale items purchased at xcelwetsuits.com.
- Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized Xcel repair facility.
- Products classified as seconds, samples, or used.
- Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product's natural life expectancy.
- Warranty claim requests without valid proof of purchase.
- UV, Accessories, and/or Apparel products over 3 months from original purchase date.
To begin your warranty claim, please visit our Online Warranty Claim Form.
If you need further assistance or to follow up on your warranty claim, please email INFO@XCELWETSUITS.COM